A life lead simply

A life lead simply

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How much is delivery?

Shipping depends on where you need to order to be delivered to, as well as how big the order is.


Where do you ship to?

We ship to any doorstep or office in South Africa!


How long will it take for my package to arrive?

Processing takes 1-2 business days and delivery takes 2-4 days.


Can I have my box delivered on a specific date?

Of course! Just tell us the date you’d like the parcel to be delivered on in the ‘notes’ section at the checkout.


Do you do returns or exchanges?

Please contact us within 7 days to make a return (Delivery cost will be for your own account).

Unfortunately, we don’t do exchanges and customized items cannot be returned.


I don’t see what I’m looking for. Can I customize a package?

Yes! Please send us an email to esrida@alifeleadsimply.com with your ideas and we will get in touch with you.


How do the packages arrive?

Each gift is carefully packaged by us in a custom box, tied with a ribbon and finished off with a handwritten card.


Can I add a personal note to my package?

Yes we would recommend it! Just write what you’d like to say in the ‘message’ section at the checkout and we will make sure a handwritten card with your message is included.


Can I order multiple gift packages for my bridal party or corporate event?

Yes please! Please email us if you have personal specifications and we will create the perfect offering especially for you.


Will there be a discount on bulk orders?

Yes! Please chat to us about your needs.


How far in advance should I order if I want more than 10 boxes?

Please allow a minimum of 2 weeks for bulk orders.


What’s included in each gift box?

On each gift box product page we have a complete list of what is included in each box. In the physical end product we never include pricing or purchase information.

Delivery

We deliver anywhere in South Africa. Delivery costs are quoted upon checkout.

All gift boxes are sent via a courier company or can be collected from our offices in Wingate Park, Pretoria East.

Delivery is available Monday to Friday (Excluding public holidays)

Orders take 2 to 3 business days to be fulfilled, and 2 to 3 business days to be couriered. You will be notified once the order leaves our premises and you will receive a tracking number.

We will do our best to have your order dispatched and delivered on time but we cannot be held responsible should a delay occur because of circumstances beyond our control.

A life lead simply cannot be held responsible for any failed or delayed deliveries due to incorrect or missing delivery information supplied to us.

A life lead simply cannot be held responsible if there is no one at the delivery address to receive the order. Unfortunately, we cannot leave orders unattended at the delivery address.

We will have the order send out again at an additional cost and will not be held responsible for any perished goods.


Payment

Shopping online at A life lead simply is safe and secure.

All credit card payments are facilitated through PAYFAST.

We accept the following cards – VISA & MASTERCARD

We also accept electronic funds transfer (EFT) for South African bank card holders.

Please e-mail proof of payment to esrida@alifeleadsimply.com, using your order number as the reference.

All orders must be paid in full before the order will be processed.

Orders will only be dispatched once we have received proof of payment.

Please note: No documentation is sent with our orders as most deliveries are intended as gifts.

 

When you use the A life lead simply online store you are deemed to have read, understood and agreed to these terms.


promise

Should an item become unavailable, sold out or discontinued, we promise to replace it with an item of equal or greater value, just as delicious or just as lovely!


Privacy policy

A life lead simply respects your privacy and will never release your personal information. All information received and collected by A life lead simply is protected and completely private.

It is your responsibility to provide accurate information in terms of the delivery details, A life lead simply will not be held responsible for any failed or delayed deliveries due to incorrect or missing delivery information supplied to us


online store

You can order our intentional gift boxes and our products online, in complete confidence.

You are able to view your order at any time by clicking the ‘cart’ link at the top of each page.

The cart allows you to check and modify your order before proceeding to checkout.

Upon checkout, the delivery fee is added and you will be given the grand total of your purchase.

Your personal details including credit and bank card information are kept completely private and are protected using SSL encryption (secure link) keeping your details safe.

Shipping, taxes, and discounts will be calculated at checkout.


Refunds, exchanges & cancellations

A life lead simply’s gift boxes are packaged securely and with much love and care.

In the unfortunate unlikelihood that items are damaged in transit, please e-mail us on the day of delivery at esrida@alifeleadsimply.com

Should you wish to cancel an order, the following applies.

A confirmed order may only be cancelled with A life lead simply’s consent.

If the order has been confirmed but not yet dispatched a 5% cancellation fee will be charged.

If the order has been confirmed and dispatched but not yet delivered, the delivery fee as well a 20% admin fee will be charged.

Returns

We have a 7-day return or exchange policy. If 7 or more days have gone by since your purchase, we, unfortunately, can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is for your own account.


exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.


returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at esrida@alifeleadsimply.com and send your item to 809 Riet street, Wingate Park, Pretoria East, 0053

 Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Sale items

Only regular priced items may be refunded, unfortunately, items bought on sale or with any discount voucher or code cannot be refunded.